Centro Plc operates a ‘zero-tolerance’ policy towards aggressive or abusive behaviour. This includes any personal, abusive or threatening comments, bad language, physical contact and aggressive gestures.
In keeping with Centro Plc core policies, this means no abuse to members of staff is acceptable, whether verbal, written or physical. Any client or customer behaving in this manner will be restricted to access to individual members of staff and the matter will be passed to Others appropriate to the level of unacceptable communication.
Centro Plc, Mid-Day Court, 30 Brighton Road, Sutton, Surrey, SM2 5BN
Tel. 020 8401 1000 E-mail: firstname.lastname@example.org